RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@m-edition.com If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items that are made-to-order, custom made or made in customers own material (COM) can not be returned, exchanged or refunded. Deposits are non-refundable.

Goods that have been specially Made-to-Order in a specific finish or upholstery colour as per the customer's specifications cannot be returned. This is in accordance with clause 13 of the Consumer Protection (Distance Selling) Regulations 2000 and clause 28(b) of the Consumer Contracts Regulations 2013. 'Made-to-Order' items are defined as items that are specially produced based on a customer's choice of finishes as ordered and put into production as per these specifications. All 'Made-to-Order' items are clearly labelled as such on the corresponding product page. If your order is received damaged or defective, then a replacement will be manufactured and delivered as a replacement as soon as possible. Deposits are non-refundable under any circumstances. 

PLEASE ONLY PLACE YOUR ORDER IF YOU ARE SURE THAT THE ITEM AND FINISH ARE RIGHT FOR YOUR NEEDS AS YOU WILL NOT BE ABLE TO CHANGE THE ORDER AFTER THE ITEM HAS BEEN ENTERED INTO PRODUCTION OR BECAUSE IT IS DIFFERENT TO WHAT YOU EXPECTED FOLLOWING DELIVERY UNLESS, OF COURSE, WE HAVE NOT SUPPLIED THE CORRECT ITEM OR SPECIFICATION AS PER THE ORDER CONFIRMATION. ALSO, IT IS IMPERATIVE FOR YOU TO CHECK ACCESS INTO YOUR PROPERTY AS DELIVERY WILL BE ACTIONED ON THE BASIS THAT YOU HAVE CHECKED THE DIMENSIONS OF THE ITEM YOU WISH TO ORDER AND THAT IT FITS THROUGH ALL DOORWAYS, STAIRWELLS AND WITHIN THE AREA OF INTENDED USE. M-EDITION IS NOT RESPONSIBLE FOR THIS STIPULATION WITHIN YOUR ORDER PROCESS. 

UNWANTED ITEMS / INCORRECT ITEMS

If you would like to return or exchange a standard product where no finish options have been specified by you, please contact us within 14 calendar days of receiving your order. You must return or exchange goods within 14 calendar days of cancellation, M-Edition is not responsible for any item that is not returned in the manner set forth below; unwanted items returned will incur a 10% restocking fee.

The product you return must be in new, unused, condition with all the original packaging and product tags still attached. New and unused means that there are no marks on the item or signs of any wear. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. The cost of returning any unwanted products will be the responsibility of the buyer. Please ensure you keep all the original packaging and carefully repackage the item for transit as it is also the buyer's responsibility to insure the goods for transit. 

DAMAGED/FAULTY GOODS

We work closely with our distribution partners to make sure your merchandise arrives safely. However, damages from shipping and handling may sometimes occur. The process is easy: you send us pictures and a description of the damages within 48 hours of receiving the item. To help us protect you and your merchandise and enable us to make a claim on your behalf if items are lost or arrive damaged due to transport, it is important that you inspect all merchandise carefully upon delivery before signing the "Proof of Delivery" receipt. If you cannot inspect your merchandise upon delivery for any reason (e.g., you cannot fully unwrap the merchandise or do not immediately see any damages to merchandise or packaging), please declare the merchandise as damaged on the Proof of Delivery, before you sign. Signing a Proof of Delivery receipt without indicating any damages will free the transporter of all responsibility regarding loss or damage to your goods and prevents us from filing damage claims on your behalf. 

Once you have signed for a shipment, any damage that occurs from that point cannot be classified as transit damage, and therefore does not qualify for a damage claim to replace the product. Make sure to keep all original packaging and inserts. Damaged products can only be resolved with replacement unless otherwise advised by our team.

Actual photos of damage must be emailed to info@m-edition.com immediately after receipt of the order.

** Please remember to retain the original packaging! If the item is damaged, the packaging is considered as evidence in a claim. 

As a resolution, we will either provide you with a new product, a replacement part(s), offer a blemish discount, or offer local repair reimbursement at our discretion. If you do not wish to accept any of our solutions to the case, you will be responsible for returning the item(s) to us to receive your refund.

*M-Edition reserves the right to request the return of the defective unit before sending a replacement. The defective unit must be properly packaged.

DAMAGED/FAULTY MADE-TO-ORDER ITEM

Should a Made-to-Order item be received damaged or defective, after inspection the item will be repaired or, a replacement will be arranged at no cost to the client. However, this is dependent on the client taking the following action:

On receipt of the goods, please inspect the packaging before opening it, and photograph any external damage, the courier company/driver must be informed directly upon delivery; and all packaging must be kept as the courier company must view the contents for any claim to be accepted. Failure to do so will be taken as acceptance by you that all goods were received in perfect condition and no claim can be made for a repair or replacement.

  • Unpack and inspect your purchases immediately upon receipt as no claim for replacement due to delivery damage or defect cannot be made after three days.

  • Any claim regarding a damaged or defective item must be made at once by email with photographic evidence.

  • Whenever a client returns a Made-to-Order product, it must be adequately packed in the original packaging to prevent further damage.

Actual photos of the defect must be emailed to info@m-edition.com immediately after receipt of the order.

Due to the logistics involved, reported problems from EU countries will be dealt with financial reimbursement. We do not collect any return items. We either a) send replacement or b) pay compensation for items damaged or missing.

** Please remember to retain the original packaging! If the item is damaged, the packaging is considered as evidence in a claim. 

WARRANTY

Items are covered by a manufacturers warranty for 24 months.

Only manufacturing defects are warranted. We do not cover any damages, chips, tears, marks etc. caused by the customer either through use or installation of the product.

It is important to note that items with swivel mechanisms can sometimes be treated as fairground rides by minors! Damage to items that have been caused by ‘spinning’ very fast on swivel mechanisms is not covered; only manufacturing defect. We advise concise instruction of minors.

Please take note of the following points in regards to warranty information:

  • We are obliged to offer a replacement or repair on Warranted items.

  • Wherever possible, we always request digital images to process and assess any resulting warranty issue.

  • In the event of a problem we have obligated the opportunity to correct it, and we do not charge shipping or delivery costs for replacements or repairs (within 14 days) unless a) the customer is using the 7-day e-commerce ruling and returning unwanted items b) returning items without giving the opportunity of correcting reported problems or c) the customer is reporting a fault on delivery but has signed as perfect with the courier.

  • Outside of 14 days and the items are on a return to base warranty to be repaired or replaced.

Please note that in the process of manufacturing acrylic and fibreglass products it is not unusual for there to be small blemishes. This is not constituted as damage due to the nature of the material as long as they do not represent a significant size by which will then deem as faulty.

Always check that the dimensions of hallways and doorways are able to fit the products ordered. If you miscalculate this, then we are not responsible, and the goods must be returned under the 7-day ruling, therefore, costing the customer shipping charges both ways.

We do not take responsibility for damage caused by the customer. Clearly, marks, scratches and chips that are not on the product when it arrives are the customers' responsibility.

Made-to-Order items are covered with the same 24-month warranty however are not covered by the 7 day ruling of return as they have been made especially. It is a customer’s responsibility, therefore, to view an item or order samples in advance to ensure suitability.

Due to the logistics of EU deliveries, reported problems from countries outside of the UK would be dealt with financial reimbursement. We do not collect and return items from outside the UK. We either a) send replacement parts or b) pay compensation amount for items damaged or missing.

Warranty is void in all cases whereby any item has been modified from its original condition.

In the event of a problem, please contact us as soon as possible.