Items are covered by a manufacturer's warranty for 24 months.
Only manufacturing defects are warranted. We do not cover any damages, chips, tears, marks etc caused by the customer either through use or installation of the product.
It is important to note that items with swivel mechanisms can sometimes be treated as fairground rides by minors! Damage to items that have been caused by ‘spinning’ very fast on swivel mechanisms is not covered; only manufacturing defect. We advise concise instruction of minors.
Please take note of the following points in regards to warranty information:
- We are obliged to offer a replacement or repair on Warranted items.
- Wherever possible we always request digital images in order to process and assess any resulting warranty issue.
- In the event of a problem we are obliged the opportunity to correct it and we do not charge shipping or delivery costs for replacements or repairs (within 14 days) unless a) the customer is using the 7-day e-commerce ruling and returning unwanted items b) returning items without giving the opportunity of correcting reported problems or c) the customer is reporting a fault on delivery but has signed as perfect with the courier.
- Outside of 14 days and the items are on a return to base warranty to be repaired or replaced.
We do not take responsibility for damage caused by the customer. Clearly marks, scratches and chips that are not on the product when it arrives are the customers' responsibility.
Made-to-Order items are covered with the same 24-month warranty however are not covered by the 7 day ruling of return as they have been made especially for you.
Warranty is void in all cases whereby any item has been modified from its original condition.